Terms of Service

The Platform is the software Weather Ops LLC provides to manage roofing projects, exchange documents and messages with customers and subcontractors, schedule work, track storm-damage claims, and operate roofing businesses. The Platform is provided to:

• Customers (property owners) — to receive proposals, sign documents, view project status, and communicate with our staff
• Subcontractors — to receive work orders, exchange job documents, and coordinate with our staff
• The operating contractor's staff — to do their jobs
• Other roofing contractors and businesses — under separate written subscription agreements (B2B customers)

You must be at least 18 years old and have legal authority to enter into these Terms. If using the Platform on behalf of a business, you represent you have authority to bind that business.

You agree to:

• Provide accurate, current, complete information
• Maintain the confidentiality of your login credentials
• Notify us promptly of unauthorized access or use
• Use the Platform only for lawful purposes

You are responsible for activity that occurs under your account.

You agree not to:

• Use the Platform to send unsolicited or non-consented messages (SMS, email, voice) to any person
• Use the Platform to harass, threaten, abuse, or defame any person
• Use the Platform to transmit content that is unlawful, infringing, defamatory, obscene, or otherwise objectionable
• Send content in violation of A2P 10DLC messaging policies, including SHAFT content (sex, hate, alcohol, firearms, tobacco) where prohibited
• Attempt to gain unauthorized access to the Platform, other accounts, or related infrastructure
• Probe, scan, test the vulnerability of, or breach security or authentication measures
• Use any automated means to access, scrape, or extract Platform content beyond authorized API access
• Reverse-engineer, decompile, or attempt to derive the source code of the Platform
• Interfere with or disrupt the Platform's integrity or performance
• Resell or redistribute Platform access without written authorization
• Violate any applicable law, including TCPA, CAN-SPAM, CCPA, and equivalent state laws

We reserve the right to suspend or terminate accounts that violate these provisions.

When you submit your phone number, email address, or other contact information through the Platform, you authorize us to communicate with you about your project, including by SMS, email, and phone. You consent specifically to receive SMS messages by checking the appropriate consent box; see our SMS Terms for the SMS-specific terms and frequency disclosures.

You may opt out of SMS messages at any time by replying STOP. You may opt out of marketing emails using the unsubscribe link in any marketing email. Transactional messages (signature requests, appointment confirmations, project status updates) will continue while your project is active because they are necessary to perform the services you requested.

The Platform may be used to request inspections, receive estimates, and execute project agreements. Use of the Platform does not by itself create a contract for services. A binding contract for roofing services exists only when a separate written service agreement is signed by both parties. The signed service agreement controls scope, pricing, materials, warranties, timelines, and payment terms and takes precedence over conflicting Platform information.

Estimates generated or transmitted through the Platform are based on visible conditions and information you provide. Estimates may change upon discovery of hidden damage. Written estimates are valid only for the periods stated on them. Verbal estimates are non-binding.

The contracting business you work with may assist with documentation and communication related to insurance claims. Such businesses are not licensed public insurance adjusters and do not negotiate claims with carriers. No decisions about coverage or payment are made through the Platform — those are made by your insurance carrier. You remain responsible for understanding your policy, deductible, and carrier obligations.

If you are invited to the Platform as a subcontractor, you agree to:

• Use the Platform only to perform work assigned to you by the contracting business that invited you
• Maintain the confidentiality of customer information
• Not contact that business's customers outside the Platform except as directed
• Comply with the same Acceptable Use restrictions in Section 3
• Follow project-specific instructions from that business's staff

Subcontractor access is governed by these Terms plus any separate subcontractor agreement. The separate agreement controls when conflicting.

You retain ownership of the content you submit (photos, documents, signatures, messages, project details). You grant Weather Ops LLC a non-exclusive, worldwide, royalty-free license to host, store, transmit, and process your content as necessary to provide the Platform and the services you have requested.

Weather Ops LLC retains ownership of the Platform itself, including software, design, brand, and all intellectual property. You receive no license to the underlying technology beyond what is necessary to use the Platform as intended.

The Platform integrates with third-party services (Gmail, Google Calendar, Slack, Twilio, smrtPhone, EagleView, CompanyCam, and others). When you connect a third-party service, you authorize Weather Ops LLC to access and process data from that service through our OAuth broker as described in our Privacy Policy.

Your use of any third-party service is governed by that service's terms. We are not responsible for the availability, accuracy, or content of third-party services. If a third-party service becomes unavailable, related Platform features may be reduced or disabled.

We may make experimental features available on the Platform. These are provided "as is" without warranty. We may modify, remove, or restrict experimental features at any time.

THE PLATFORM AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WEATHER OPS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Platform information does not constitute professional, legal, or insurance advice and should not substitute for professional inspection or consultation. Weather Ops LLC does not warrant uninterrupted Platform availability and may suspend access for maintenance or operational reasons.

TO THE FULLEST EXTENT PERMITTED BY LAW, WEATHER OPS LLC AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, SUBPROCESSORS, AND AFFILIATES ARE NOT LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from Platform use or inability to use the Platform
• Damages from delays, weather, supply chain issues, third-party service outages, or other circumstances beyond our reasonable control

Total liability for Platform-related claims shall not exceed the greater of (a) the total fees you paid Weather Ops LLC for the Platform in the twelve (12) months before the event giving rise to the claim, or (b) USD $100. Liability for contracted roofing work is governed by the signed service agreement, not these Terms. These limits do not apply where excluded by applicable law.

You agree to indemnify, defend, and hold harmless Weather Ops LLC, its officers, employees, contractors, subprocessors, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of applicable laws (including TCPA and CAN-SPAM)
• Your violation of third-party rights
• Content you submit to or transmit through the Platform

These Terms are governed by Nebraska law without regard to conflict of law principles. Disputes are resolved exclusively in state or federal courts in Douglas County, Nebraska, and you consent to personal jurisdiction there.

We may suspend or terminate Platform access at any time for violations of these Terms or for any reason on reasonable notice. Upon termination, your right to use the Platform ends. Sections that by their nature should survive (intellectual property, indemnification, limitation of liability, governing law) survive termination.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

We may update these Terms from time to time. We will post revised Terms with an updated "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the revised Terms. For material changes, we will provide additional notice where required by law.

Email: info@weathercontracting.com